The legal framework for using CRM.me

By accessing CRM.me or using any part of the platform, you agree to these Terms of Service. If you are using CRM.me on behalf of an organization, you represent that you have authority to bind that organization.

We may update these terms from time to time. Continued use of the service after updates constitutes acceptance of the revised terms.

CRM.me provides customer relationship management software, including automation, analytics, and collaboration features. We may modify or discontinue features with reasonable notice to you.

Free trials and promotional access may have usage limits, which are described at signup.

You are responsible for safeguarding credentials, ensuring data accuracy, and complying with laws in your jurisdiction.

Administrators control user access and permissions. Removing users or transferring ownership is your responsibility.

Do not use CRM.me to store or transmit malicious code, spam, or content that infringes third-party rights.

Do not attempt to access the service by any means other than the provided interfaces or attempt to reverse engineer the platform.

Paid plans are billed in advance. Fees are non-refundable except where required by law.

We will notify admins at least 30 days before price changes take effect. Taxes may be added where applicable.

You retain ownership of content you upload. Grant us a limited license to host, back up, and process data solely to deliver the service.

Aggregated, anonymized usage metrics help improve CRM.me. They will never identify you or your customers.

We implement industry-leading security practices, including encryption in transit and at rest, SOC 2 controls, and regular penetration testing.

Planned maintenance windows are communicated in advance. Emergency maintenance may occur to protect the platform.

You may terminate the subscription at any time via the admin console. Upon termination, data will be removed following our data retention policy unless legal obligations require otherwise.

We may suspend or terminate accounts for non-payment, security risk, or breach of these terms. We will provide reasonable notice where possible.

CRM.me is provided “as-is”. To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

Our total liability is limited to fees paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

You agree to indemnify CRM.me and its affiliates against claims arising from your use of the service, provided they are not caused by our negligence or breach.

These terms are governed by the laws of the State of California, USA, excluding conflict-of-law principles. Any disputes will be resolved in San Francisco County courts.

Questions about these terms? Email legal@crm.me or write to CRM.me Legal, 600 Harrison Street, San Francisco, CA 94107.