Conversation Sync
Chats, bot interactions, and emails from Intercom appear as activities in CRM.me. Click to open the full thread.
- Full history
- Deep links
- Snippet view
Intercom + CRM.me
Conversations in context.
See all Intercom conversations in the CRM timeline. Give sales teams visibility into support chats and bot interactions.
- Conversation Sync
- User Mirroring
- Timeline View
Synced
Chats
Bi-directional
Users
Rich
Context
Mapped
Attributes
Synced
Tags
Imported
History
Customer Success
One continuous conversation
Don't treat customers like strangers. Know what they said yesterday.
Sales Context
Sales reps can see active support issues before reaching out. Avoid stepping on toes during sensitive times.
- Active flags
- Sentiment check
- Resolution status
User Sync
Keep contact data consistent. Updates in Intercom flow to CRM.me and back again automatically.
- Attribute mapping
- Tag sync
- Real-time updates
Unify your messaging
Connect Intercom to your system of record.
Supports all Intercom plans